Terms and Conditions of Sale
Preamble
These general terms and conditions of sale govern the contractual relationship between The Little Wine Museum (operated by Yumea, hereinafter “the Museum”) and any individual making a reservation or purchase (hereinafter “the Customer”).
1. Services Offered
The Little Wine Museum offers the following services:
- Individual or group visits to the immersive museum tour
- Wine tasting included in the visit price
- Gift cards and vouchers
- Private hire and events on request (Wine Break, seminars)
2. Prices
The individual visit price is €32 per person, all-inclusive (tour + tasting of 8 wines + tasting glass to take home).
A reduced rate of €25 per person applies on presentation of valid proof on arrival:
- under 26s: photo ID
- students: valid student card
- jobseekers: certificate less than 6 months old
- recipients of French social minima (RSA, ASS, AAH): valid certificate
- visitors with a disability: French disability card (carte mobilité inclusion) or equivalent
The carer accompanying a visitor with a disability is admitted free of charge.
The reduced rate is selected at the time of booking. Without valid proof on arrival, the difference up to the full rate may be charged on site.
Prices for special events (Wine Break, seminars) are communicated at the time of booking and may vary depending on the programme.
All prices are quoted in euros including VAT.
3. Booking
Bookings are made online, in the booking module built into this website (provided by Tsuno, software published by Yumea). They are confirmed upon full payment.
Bookings are personal and non-transferable.
The Museum recommends booking in advance, particularly at weekends when time slots are often fully booked.
4. Payment
Payment is made online at the time of booking, via the secure payment methods offered by our ticketing provider Smeetz and its payment provider Adyen. Tickets are issued by this ticketing provider.
5. Cancellation and Refunds
By the Customer:
- Cancellation more than 48 hours before the visit: full refund
- Cancellation less than 48 hours before the visit: no refund
- No-show (absence without cancellation): no refund
By the Museum: In the event of cancellation by the Museum (exceptional closure, force majeure, etc.), the Customer will be fully refunded or offered an alternative date.
6. Gift Cards and Vouchers
Gift cards are valid for 1 year from the date of purchase, on all of the Museum’s activities (tour, Wine Break, workshops). A gift card is a credit of a fixed amount: any unused balance remains available until it expires. Gift vouchers bought before 27 October 2026 remain valid on their original terms. Neither gift cards nor vouchers are refundable or exchangeable for cash.
7. Liability
The Museum accepts no liability for theft, loss or damage to personal belongings within the museum.
Visitors are responsible for their own behaviour and that of their companions. The Museum reserves the right to exclude any visitor whose behaviour is deemed inappropriate.
8. Accessibility
The museum is accessible by spiral staircase only. It is not accessible to wheelchair users. This information is communicated prior to booking.
9. Personal Data
Personal data collected during booking is processed in accordance with our Privacy Policy and the GDPR.
10. Disputes
In the event of a dispute, an amicable solution will be sought as a priority. Failing this, the courts of Lyon shall have jurisdiction.
These terms and conditions are governed by French law.
Last updated: October 2026